Troubleshooting Payment Processor Connections
Connection Failed
Problem: You see an error when trying to connect your payment processor.
Solutions:
- Make sure you're logged into the correct payment processor account
- Check that you have admin/owner access to the account
- Try clearing your browser cache and cookies
- Try using a different browser
- Disable any ad blockers or privacy extensions temporarily
Account Already Connected
Problem: You see a message that the account is already connected to another business.
Solutions:
- Each payment processor account can only be connected to one Merrisk business
- If you own both businesses, disconnect from the other business first
- Contact support if you believe this is an error
Data Not Syncing
Problem: Your connection shows as active but your data isn't updating.
Solutions:
- Wait a few minutes - initial sync can take up to 10 minutes
- Try disconnecting and reconnecting
- Make sure your payment processor account is in good standing
Still Having Issues?
Contact our support team at support@merrisk.com with:
- Your Merrisk account email
- The payment processor you're trying to connect
- Any error messages you see
- Screenshots if possible